1. Who we are

The Property Gateway ("we", "our", "us") operates the Estate Agent Portal. This policy explains how we collect, use, and protect personal data for estate agents and buyers using the platform.

Contact: support@thepropertygateway.com

2. Data we collect

• Account details (name, email, preferred language).
• Transaction data (property address, title, status, milestones).
• Messages and files shared within transactions.
• Security and audit data (logins, IP address, device and browser info).

During the pilot we do not collect sensitive identifiers (passport numbers, national insurance numbers, bank details, or government IDs).

3. How we use data

• Provide authentication, access control, and transaction tracking.
• Enable collaboration between agents and buyers.
• Send operational emails or SMS notifications when opted in.
• Maintain platform security, audits, and incident response.

4. Legal bases

• Contract performance to deliver the service.
• Legitimate interests for security and product improvement.
• Legal obligations such as retention of property transaction records.
• Consent for optional alerts or communications.

5. Sharing and processors

We share data only with trusted processors that power the service, such as Supabase (database/auth/storage), Resend (email), Twilio (SMS), and DeepL (translations). Data Processing Agreements are reviewed for each provider.

6. Retention

We retain transaction records for legal compliance and operational continuity. Account data is retained until deletion is requested, subject to legal obligations.

7. Your rights

You can request access, correction, portability, or deletion of your data. Requests are handled within 30 days. Contact us at support@thepropertygateway.com.

8. Cookies

We only use essential cookies or storage required for authentication. See the Cookie Policy for details.

9. Changes

We may update this policy to reflect changes in the platform or legal requirements. Material changes will be posted on this page.